Troubleshooting
Getting a new encryption key
Right now we do not have a way to change encryption keys within the app. We will be adding this in a future update. The following steps will allow users to obtain a new key via a new Day One account. Please follow the steps carefully. Please contact support if you have any questions about […]
Map data issues with Apple Maps and Foursquare
If there are errors or inaccuracies with maps in Day One 2.0 use these to send feedback to Apple and Foursquare
Known Issues
Known issues in Day One 2.0 and Classic, iOS and Mac
Screen captures for support issues
Instructions on capturing video or screen shots of issues in Day One
Getting crash logs from Day One for macOS
How to obtain crash logs for Day One from your Mac
Location not included when using the macOS share extension
How to include location metadata when using the share extension to Day One.
Getting iOS crash logs for Day One
How to obtain iOS crash logs for Day One
Day One diagnostics
How to send diagnostics to Day One support
Duplicate entries appearing in Day One
Resolving duplicate entries in Day One
Using URLs with Parenthesis in Markdown Links
Some URLs contain parenthesis which can cause problems with Markdown links.
"Entry is too large" error
"Entry is too large error" in Day One 2.0
What does “Rebuild Index” do? (iOS only)
Rebuilding the index on Day One for iOS
Sign In/Sign Out with Day One Sync
How to sign in/sign out with Day One Sync.
Resetting the app-locking passcode for Day One
How to reset the password for Day One 2.0 and later on macOS, iOS, or Android
I am supposed to be Plus, why did I lose my features?
Here are the steps to restore the Plus account status.
Using iOS Console
Day One on iOS
Data Loss and Recovery Options
Here are options to resolve issues of data loss in Day One
Premium Subscription Troubleshooting
How to restore Day One Premium in all Day One 2 apps
Uninstalling and Reinstalling Day One for macOS
How to uninstall and reinstall Day One version 2.0 & later for macOS
Merging Day One accounts
How to merge a standard Day One account and an account with Apple ID
How to delete a Day One Sync account
These are the steps to delete a Day One account.
Locating an Entry ID
How to locate an Entry ID in Day One
Automatic Text-only backups to iCloud for Day One iOS
How to enable automatic, text-only backups to iCloud for Day One iOS
Locating a Journal ID
How to locate a Journal ID for support purposes.
Uninstalling Day One for iOS
How to uninstall Day One from iOS devices
