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Troubleshooting

25 articles

Getting a new encryption key

Right now we do not have a way to change encryption keys within the app. We will be adding this in a future update. The following steps will allow users to obtain a new key via a new Day One account. Please follow the steps carefully. Please contact support if you have any questions about […]

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Updated over 1 week ago

Map data issues with Apple Maps and Foursquare

If there are errors or inaccuracies with maps in Day One 2.0 use these to send feedback to Apple and Foursquare

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Updated over 4 weeks ago

Known Issues

Known issues in Day One 2.0 and Classic, iOS and Mac

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Updated over 4 weeks ago

Screen captures for support issues

Instructions on capturing video or screen shots of issues in Day One

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Updated over 3 weeks ago

Getting crash logs from Day One for macOS

How to obtain crash logs for Day One from your Mac

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Updated over 4 weeks ago

Location not included when using the macOS share extension

How to include location metadata when using the share extension to Day One.

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Updated over 3 weeks ago

Getting iOS crash logs for Day One

How to obtain iOS crash logs for Day One

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Updated over 3 weeks ago

Day One diagnostics

How to send diagnostics to Day One support

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Updated over 4 weeks ago

Duplicate entries appearing in Day One

Resolving duplicate entries in Day One

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Updated over 3 weeks ago

Using URLs with Parenthesis in Markdown Links

Some URLs contain parenthesis which can cause problems with Markdown links.

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Updated over 4 weeks ago

"Entry is too large" error

"Entry is too large error" in Day One 2.0

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Updated over 4 weeks ago

What does “Rebuild Index” do? (iOS only)

Rebuilding the index on Day One for iOS

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Updated over 4 weeks ago

Sign In/Sign Out with Day One Sync

How to sign in/sign out with Day One Sync.

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Updated over 3 weeks ago

Resetting the app-locking passcode for Day One

How to reset the password for Day One 2.0 and later on macOS, iOS, or Android

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Updated over 3 weeks ago

I am supposed to be Plus, why did I lose my features?

Here are the steps to restore the Plus account status.

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Updated over 3 weeks ago

Using iOS Console

Day One on iOS

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Updated over 4 weeks ago

Data Loss and Recovery Options

Here are options to resolve issues of data loss in Day One

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Updated over 4 weeks ago

Premium Subscription Troubleshooting

How to restore Day One Premium in all Day One 2 apps

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Updated over 3 weeks ago

Uninstalling and Reinstalling Day One for macOS

How to uninstall and reinstall Day One version 2.0 & later for macOS

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Updated over 2 weeks ago

Merging Day One accounts

How to merge a standard Day One account and an account with Apple ID

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Updated over 3 weeks ago

How to delete a Day One Sync account

These are the steps to delete a Day One account.

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Updated over 3 weeks ago

Locating an Entry ID

How to locate an Entry ID in Day One

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Updated over 3 weeks ago

Automatic Text-only backups to iCloud for Day One iOS

How to enable automatic, text-only backups to iCloud for Day One iOS

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Updated over 3 weeks ago

Locating a Journal ID

How to locate a Journal ID for support purposes.

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Updated over 4 weeks ago

Uninstalling Day One for iOS

How to uninstall Day One from iOS devices

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Updated over 3 weeks ago

Journal from here, there, everywhere.

Download for free on iPhone, iPad, Mac, and Apple Watch.

IOS
Journal from here there and everywhere mobile devices image.Journal from here there and everywhere mobile devices image.

A Day One companion app is available for Android on the Google Play store.