The recurring subscriptions are managed by Apple, Google, or the dayone.app website, depending on where it was initiated. Subscriptions purchased via in-app purchase with the App Store or Play Store are subject to the terms of service and refund policies of Apple and Google, respectively. The refund policy for subscriptions purchased directly from Day One is found below under “Web”.
Apple’s App Store
About canceling a subscription
- Most subscriptions automatically renew unless you cancel them.
- If you cancel, you can keep using the subscription until the next billing date. Apple does not provide partial refunds.
If you signed up for a free or discounted trial subscription and you don’t want to renew it, cancel it at least 24 hours before the trial ends.
- Please see this support article from Apple for more information: https://support.apple.com/en-us/HT202039.
- Additional information about refunds from Apple can be found here: https://support.apple.com/en-us/HT204084
Open the App Store app > tap your profile picture at the top right > tap Subscriptions > locate Day One.
If there is an expiration date, the autorenewal is canceled. If there is a renewal date, the subscription will automatically renew unless canceled 24 hours prior to renewal.
Open Day One > Preferences > Sync > Manage Subscription. This opens iTunes and goes to your subscriptions.
Please note there are different prices for Premium. This is because we have offered sales at different times. There is no difference in features offered.
Android’s Play Store
Go to the Play Store > Account (in the sidebar) > Subscriptions > Tap on Manage under Day One > View or cancel your subscription.
Details about refunds from Google Play, including refund policy can be found here: https://support.google.com/googleplay/answer/2479637?hl=en
Web App / Stripe
If the subscription was initiated via dayone.app, please sign in to your account and go to Settings > Manage under the subscription heading. This will open a new window for our payment partner (Stripe) where the subscription can be managed or canceled.
Day One Premium subscriptions renew automatically each year until canceled via your account at https://dayone.app/settings
Subscriptions purchased via https://dayone.app/settings are refundable within 14 days of purchase or renewal. Please contact support for assistance within 14 days of being charged for Premium.