Day One diagnostics

How to send diagnostics to Day One support

Follow these steps to send detailed diagnostics to Day One support:

iOS:

  1. Try to reproduce the steps that created the issue.

  2. Go to Day One > Settings > Support > Diagnostics and tap “Email Diagnostics.”

  3. In the email that opens up, please add “ATTN [support rep name] – [issue]” to the subject line.

  4. Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID

If the email address does not populate automatically when sending the email, please use support@dayoneapp.com

Mac: 

  1. Try to reproduce the steps that created the issue.

  2. Go to Day One > Preferences > Support > Diagnostics and tap “Email Diagnostics.”

  3. In the email that opens up, please add “ATTN [support rep name] – [issue]” to the subject line.

  4. Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID

Android:

  1. Try to reproduce the steps that created the issue.

  2. Go to Day One > Settings > Support and tap “Email Diagnostics.”

  3. In the email that opens up, please add “ATTN [support rep name] – [issue]” to the subject line.

  4. Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID

Journal from here, there, everywhere.

Download for free on iPhone, iPad, Mac, and Apple Watch.

IOS
Journal from here there and everywhere mobile devices image.Journal from here there and everywhere mobile devices image.

A Day One companion app is available for Android on the Google Play store.