Troubleshooting
Need help troubleshooting an issue with Day One? These guides are designed to provide you with the information you need to diagnose and fix common problems that you may encounter while using the app. From syncing issues to login problems, these guides will walk you through step-by-step instructions to help you troubleshoot and resolve any issues you may be experiencing.
Solving Sync Troubles
How to troubleshoot Day One sync issues
Day One Classic recovery options
In March 2016, Day One Classic was retired from the App Store. Since then, Apple has released several iterations of iOS and macOS. As these updates continue to be released, Day One Classic has become less and less compatible with newer operating system versions. Day One Classic no longer works on iOS 15 and later. […]
Entry Version History
Starting in version 7.8 for iOS and 7.9 for macOS, Day One supports entry version history options to restore earlier revisions. iOS To view the version history, open the entry and tap More (•••) at the top right, then Version History. The revisions synced to Day One Sync will appear. Tap the revisions to view […]
Getting a new encryption key
Right now we do not have a way to change encryption keys within the app. The following steps will allow users to obtain a new key via a new Day One account. Note that the account deletion process can take up to 5 days (see step 8). Please follow the steps carefully. Please contact support […]
Map data issues with Apple Maps and Foursquare
If there are errors or inaccuracies with maps in Day One use these to send feedback to Apple and Foursquare
Known Issues
Known issues in Day One 2.0 and Classic, iOS and Mac
Screen captures for support issues
Instructions on capturing video or screen shots of issues in Day One
Location not included when using the macOS share extension
How to include location metadata when using the share extension to Day One.
Getting crash logs from Day One for macOS
How to obtain crash logs for Day One from your Mac
Getting iOS crash logs for Day One
How to obtain iOS crash logs for Day One
Day One diagnostics
How to send diagnostics to Day One support
Duplicate entries appearing in Day One
Resolving duplicate entries in Day One
Using URLs with Parenthesis in Markdown Links
Some URLs contain parenthesis which can cause problems with Markdown links.
"Entry is too large" error
"Entry is too large error" in Day One
What does “Rebuild Index” do? (iOS only)
Rebuilding the index on Day One for iOS
Sign In/Sign Out with Day One Sync
How to sign in/sign out with Day One Sync.
Resetting the app-locking passcode for Day One
How to reset the password for Day One on macOS, iOS, or Android
I am supposed to be Plus, why did I lose my features?
Here are the steps to restore the Plus account status.
Using iOS Console
Day One on iOS
Data Loss and Recovery Options
Here are options to resolve issues of data loss in Day One
Premium Subscription Troubleshooting
How to restore Day One Premium in all Day One 2 apps
Merging Day One accounts
How to merge a standard Day One account and an account with Apple ID
Uninstalling and Reinstalling Day One for macOS
How to uninstall and reinstall Day One on macOS
Locating an Entry ID
How to locate an Entry ID in Day One
How to delete a Day One Sync account
These are the steps to delete a Day One account.
Automatic Text-only backups to iCloud for Day One iOS
How to enable automatic, text-only backups to iCloud for Day One iOS
Locating a Journal ID
How to locate a Journal ID for support purposes.
Uninstalling Day One for iOS
How to uninstall Day One from iOS devices
