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Troubleshooting

27 articles

Day One Classic (version 1) recovery options

In March 2016, Day One Classic (version 1) was retired from the App Store. Since then, Apple has released several iterations of iOS and macOS. As these updates continue to be released, Day One Classic has become less and less compatible with newer operating system versions. Day One Classic no longer works on iOS 15 […]

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Updated over 4 days ago

Entry Version History

Starting in version 7.8 for iOS and 7.9 for macOS, Day One supports entry version history options to restore earlier revisions. iOS To view the version history, open the entry and tap More (•••) at the top right, then Version History. The revisions synced to Day One Sync will appear. Tap the revisions to view […]

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Updated over 1 month ago

Getting a new encryption key

Right now we do not have a way to change encryption keys within the app. The following steps will allow users to obtain a new key via a new Day One account. Note that the account deletion process can take up to 5 days (see step 8). Please follow the steps carefully. Please contact support […]

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Updated over 2 months ago

Map data issues with Apple Maps and Foursquare

If there are errors or inaccuracies with maps in Day One 2.0 use these to send feedback to Apple and Foursquare

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Updated over 4 months ago

Known Issues

Known issues in Day One 2.0 and Classic, iOS and Mac

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Updated over 4 months ago

Screen captures for support issues

Instructions on capturing video or screen shots of issues in Day One

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Updated over 4 months ago

Getting crash logs from Day One for macOS

How to obtain crash logs for Day One from your Mac

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Updated over 4 months ago

Getting iOS crash logs for Day One

How to obtain iOS crash logs for Day One

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Updated over 4 months ago

Location not included when using the macOS share extension

How to include location metadata when using the share extension to Day One.

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Updated over 4 months ago

Day One diagnostics

How to send diagnostics to Day One support

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Updated over 4 months ago

Duplicate entries appearing in Day One

Resolving duplicate entries in Day One

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Updated over 4 months ago

Using URLs with Parenthesis in Markdown Links

Some URLs contain parenthesis which can cause problems with Markdown links.

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Updated over 4 months ago

"Entry is too large" error

"Entry is too large error" in Day One 2.0

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Updated over 4 months ago

What does “Rebuild Index” do? (iOS only)

Rebuilding the index on Day One for iOS

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Updated over 4 months ago

Resetting the app-locking passcode for Day One

How to reset the password for Day One 2.0 and later on macOS, iOS, or Android

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Updated over 4 months ago

Sign In/Sign Out with Day One Sync

How to sign in/sign out with Day One Sync.

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Updated over 4 months ago

I am supposed to be Plus, why did I lose my features?

Here are the steps to restore the Plus account status.

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Updated over 4 months ago

Using iOS Console

Day One on iOS

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Updated over 4 months ago

Data Loss and Recovery Options

Here are options to resolve issues of data loss in Day One

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Updated over 4 months ago

Premium Subscription Troubleshooting

How to restore Day One Premium in all Day One 2 apps

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Updated over 4 months ago

Merging Day One accounts

How to merge a standard Day One account and an account with Apple ID

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Updated over 4 months ago

Uninstalling and Reinstalling Day One for macOS

How to uninstall and reinstall Day One version 2.0 & later for macOS

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Updated over 4 months ago

How to delete a Day One Sync account

These are the steps to delete a Day One account.

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Updated over 4 months ago

Locating an Entry ID

How to locate an Entry ID in Day One

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Updated over 4 months ago

Automatic Text-only backups to iCloud for Day One iOS

How to enable automatic, text-only backups to iCloud for Day One iOS

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Updated over 4 months ago

Locating a Journal ID

How to locate a Journal ID for support purposes.

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Updated over 4 months ago

Uninstalling Day One for iOS

How to uninstall Day One from iOS devices

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Updated over 4 months ago

Journal from here, there, everywhere.

Download for free on iPhone, iPad, Mac, and Apple Watch.

iOS
Journal from here there and everywhere mobile devices image.Journal from here there and everywhere mobile devices image.

Android Play Store
A Day One companion app is available for Android on the Google Play store.