Duplicate Subscription Troubleshooting
How to restore Day One Premium
Only one subscription is needed for Silver or Gold on all platforms. If you have purchased Day One Silver, Day One Gold (or Plus) and it is not showing up on all your devices, we have some steps that may help.
Step 1
Check that your User ID is the same on all your devices. If your devices are signed in with different User IDs, they are using different Day One accounts – and each account may have its own separate subscription. This is one of the most common causes of being charged multiple times (duplicate charges) for Day One Silver. To check your User ID, go to Day One > Settings and look for “User ID” or “Account.”
Step 2
Check where you made your Day One purchase (iOS or Mac) in the App Store: On iOS open the App Store, tap your profile picture (top right), then tap Purchase History. On Mac, open the App Store, click your profile picture (bottom left) then click Account Settings > Purchase History.
The Restore Purchases button must be done on the device where you originally subscribed. That will send the receipt info to the server and then to the other devices. The icon for iOS and Mac is slightly different. The Mac icon has a slight shadow under the white bookmark whereas the iOS icon is completely flat with no shadow. See screenshot:
Step 3
Restore your purchase: please follow these steps on the device where you purchased the subscription:
iOS
Day One > Settings > Upgrade to Gold – Scroll down below the reviews, and Select “Restore Purchase”
Android
Day One > Settings > Upgrade to Gold – Scroll down below the reviews, and Select “Restore Purchase”
Mac
Go to Day One > Settings > Support > Restore Purchases
Duplicate Subscription
The Mac App Store and iOS App Store are handled separately by Apple, so it is possible in some cases to subscribe on both platforms. Only one subscription is needed for each Day One account. Before canceling, first check that your User ID is the same on all your devices (see Step 1 above) – different User IDs mean different accounts, each with its own subscription.
If you notice you have two Day One Silver subscriptions on the App Store or if you were double-charged by Apple for Day One, please cancel one of these as soon as possible. We personally recommend canceling the duplicate subscription and requesting a refund from Apple for the platform you are less likely to upgrade in the future. For example, if you are more likely to get a new iPhone than a new Mac, cancel the subscription on the Mac. They are differentiated by the icon in the App Store.
If you were charged for two Day One Silver subscriptions on Apple, it is possible to request a refund from them for one of these. Please go to https://reportaproblem.apple.com/ to initiate that process.
Charged twice across different platforms
If your duplicate charges (double billing) came from two different platforms – for example, one charge from Google Play and one from the Day One website, or one from the Apple App Store and one from the Day One website – you have active subscriptions on two separate billing systems. This can happen when different devices were used to subscribe.
Only one subscription is needed. To stop the duplicate billing, cancel one subscription and request a refund for that charge:
- Day One website (dayone.me): Sign in at dayone.me, click the gear icon at the top left of the sidebar, go to Account, and cancel the subscription. For a refund on a website charge, please contact our support team.
- Google Play: Cancel and request a refund at Google Play’s refund page.
- Apple App Store: Cancel and request a refund at reportaproblem.apple.com.
For future reference, your data will not be deleted if you cancel the subscription. You always keep your data regardless of the subscription status. For more details, please check out this article.
