Follow these steps to send detailed diagnostics to Day One support:
iOS:
Try to reproduce the steps that created the issue.
Go to Day One > Settings > Support > Diagnostics and tap “Email Diagnostics.”
In the email that opens up, please add “ATTN [ticket number] – [issue]” to the subject line.
Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID
If the email address does not populate automatically when sending the email, please use support@dayoneapp.com
Mac:
Try to reproduce the steps that created the issue.
Go to Day One > Preferences > Support > Diagnostics and tap “Email Diagnostics.”
In the email that opens up, please add “ATTN [ticket number] – [issue]” to the subject line.
Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID
Android:
Try to reproduce the steps that created the issue.
Go to Day One > Settings > Support and tap “Email Diagnostics.”
In the email that opens up, please add “ATTN [ticket number] – [issue]” to the subject line.
Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID
