While sync troubles are rare, they do happen. Here are the first things to check when you notice content is missing:
Are you signed into the same account on every device?
This may seem like it’s obvious, but it’s worth checking your User ID on all devices to be sure they are the same.
If you login with you Apple ID, Apple keeps your email private from Day One. Your Day One account won’t have your email unless you update the account manually. That means it’s actually pretty easy to accidentally make 2 accounts, one with your email and a Day One password, and another with your Apple ID.
Do you see Premium on all devices?
If you don’t see Premium on all devices we recommend you follow the guide to Premium Subscription troubleshooting . If you’re using multiple devices then they will need to all have Premium showing for sync to work properly.
Do you see an Encryption Key on all devices?
First, check if the encryption key present on any device in the following places
- iOS: Day One > Settings > Sync > Encryption Key
- Mac: Day One > Settings > Sync > Advanced > View Encryption Key
- Android: Day One > Settings > Sync > Encryption Key
If you don’t see Key on all devices we recommend you add it to any device that is missing it. An Encryption Key is vital for the app to have in order for sync to work with any content that has been encrypted with it.
Are you on the latest update?
Check the app in your app store and tap update if you see the option. We’re always releasing improvements, so there’s a chance the issue you’re seeing has been resolved already.
You can find Day One in the app store for MacOS, iOS and Android.
Did you make any big changes to your account recently?
If you’ve just merged Journals, or changed the tags on a bunch of entries Day One may need to be left open for a bit for those changes to have time to update to our servers. Try going to Settings > Sync > Sync Now then let the app sit in the foreground for a while to do this.
If you’re still having trouble after that, please contact us. We want to investigate to keep sync working flawlessly for you.
My entry was overwritten/replaced with the changes I made on another device. How should I restore the entry?
This situation is rare but usually happens when the changes you made on a device aren’t synced to another device. And when you edit the same entry again, your latest changes might overwrite or replace the changes you made on another device.
To restore the entry, please follow the steps in this article. Please note that entry restore is only available on the iOS and Mac apps at the moment. If you need help restoring an entry revision for an Android device or if you’re still having trouble restoring the entry revision on the iOS or Mac apps, please contact us and let us know the entry ID.
