Screen captures for support issues

Sometimes it is useful for troubleshooting and fixing bugs to have a video capture or screen shots of issues you’re experiencing. There are instructions for iOS, macOS, and Android below. 

After the screen recording is captured, it can be emailed to support@dayoneapp.com with “ATTN: Support Rep’s Name” in the subject line. 

iOS

Screen shots: https://support.apple.com/en-us/HT200289

Screen recording: In iOS 11 and higher, there is a built-in screen recording feature. Please see this guide from Apple: https://support.apple.com/en-us/HT207935

 

Mac

Please see this help guide from Apple: How to record the screen on your Mac – Apple Support

Android

Android 11 now supports screen recording. Details here: https://support.google.com/android/answer/9075928?hl=en

Android 10 and lower does not have screen recording capabilities built-in, but there are some third-party apps that we recommend: 

• DU Recorder: https://play.google.com/store/apps/details?id=com.duapps.recorder

• AZ Screen Recorder: https://play.google.com/store/apps/details?id=com.hecorat.screenrecorder.free