Screen captures for support issues

Instructions on capturing video or screen shots of issues in Day One

Sometimes it is useful for troubleshooting and fixing bugs to have a video capture or screen shots of issues you’re experiencing. There are instructions for iOS, macOS, and Android below. 

After the screen recording is captured, it can be emailed to support@dayoneapp.com with “ATTN: Support Rep’s Name” in the subject line. 

iOS

Screen shots: https://support.apple.com/en-us/HT200289

Screen recording: In iOS 11 and higher, there is a built-in screen recording feature. Please see this guide from Apple: https://support.apple.com/en-us/HT207935

Mac

Please see this help guide from Apple: How to record the screen on your Mac – Apple Support

Android

Android 11 now supports screen recording. Details here: https://support.google.com/android/answer/9075928?hl=en

Android 10 and lower does not have screen recording capabilities built-in, but there are some third-party apps that we recommend: 

Journal from here, there, everywhere.

Download for free on iPhone, iPad, Mac, and Apple Watch.

IOS
Journal from here there and everywhere mobile devices image.Journal from here there and everywhere mobile devices image.

A Day One companion app is available for Android on the Google Play store.