Known Issues

This is not a comprehensive list of known issues in Day One, but some common issues. If you have something to report, please contact support. 

Day One Sync

If you’re seeing any sync errors please see our Day One Sync Status page.

Day One for Windows and Web

Location data from mobile apps is being removed when editing an entry on the Web or Windows app

• Status: Reported to the engineering team for investigation.
• Workaround: Re-add the location via the mobile apps

Day One for macOS

Same entry stuck showing when opening app

• Status: Reported to the engineering team for investigation.
• Workaround:
  1. Close the entry by clicking the X at the top left of the entry
  2. Switch to the Timeline view: https://dayoneapp.com/guides/tips-and-tutorials/journal-views-in-day-one-for-macos
  3. Close the app

Duplicate Tags

• Status: Reported to the engineering team for investigation.

Converting Journals to End-to-End Encryption

• Status: Standard encrypted Journals cannot be converted to End-to-End Encryption
• Workaround: Create a new journal with End-to-End Encryption enabled. Once created, move those entries from the standard encrypted journal to the newly created End-to-End Encrypted journal.

Day One for iOS

In-app Camera Defaults to Zoomed out view

• Issue: When taking a picture using the in-app camera in the Day One iOS app (v.2025.25.1), the camera setting is stuck at the zoomed-out view.
• Status: Will be fixed in v.2026.2.

Screenshots Shared Directly to Day One Don’t Appear

• Issue: When you take a screenshot on your iOS 26 device and use the Share option to send it directly to Day One, a new entry is created, but the screenshot is not included in the entry.
• Status: Will be fixed in 2026.1
• Workaround: Save the screenshot to your device first, then open Day One and create a new entry, and add the screenshot directly in the app instead.

Converting Journals to End-to-End Encryption

• Status: Standard encrypted Journals cannot be converted to End-to-End Encryption
• Workaround: Create a new journal with End-to-End Encryption enabled. Once created, move those entries from the standard encrypted journal to the newly created End-to-End Encrypted journal.

Blank ‘On This Day’ Widget

• Issue: The ‘On This Day’ widget is blank, it just displays a black or blue background with no content.
• Status: Reported to the engineering team for investigation.
• Workaround: None at this time.

App Stuck Updating

• Issue: When trying to update Day One in the App Store the update becomes stuck while updating. This is a known issue on Apple’s end.
• Status: Unknown as it needs to be resolved by Apple
• Workaround: Please try the steps Apple has listed here: https://support.apple.com/en-us/102632

Day One for Android

Auto-correct issue

• Issue: The autocorrect feature on the Samsung keyboard is not working.
• Status: Reported to developers for investigation.
• Workaround: Use a different keyboard like Gboard or Swiftkey.

Day One Classic (Version 1.0) [Obsolete]

There are several known issues with Day One Classic (version 1) when using the latest OS versions (iOS 11 & macOS 10.13 or later). Day One Classic is no longer supported. We strongly encourage you to upgrade using these instructions: Upgrading from Day One Classic. Please see this guide: Day One Classic is retired. 

If you’re interested in feature requests, see Day One Feature Requests.

Cross-platform Compatibility Errors (“Editing Unavailable”)

We’re continuing to add more features, and some may not yet be available on every platform. When you create an entry on one platform using such feature, and open it on another platform where that feature is not yet available, you may get an error message like this:

Editing Unavailable

This entry can’t be edited with this version of Day One as it was created or edited on a newer version of the app or on iOS and contains features unsupported by the current app version.

To edit the entry with an error like the above, please do so on the device where it was originally created.

If you’d like to know which specific feature isn’t supported on your platform, feel free to contact our support team at dayoneapp.com/contact/.