Day One FAQ
FAQs about Day One
What’s new in starting in Day One?
Loads of things are improved from Day One Classic, but here are some of the biggest features:
Multiple Photos per entry (Plus/Premium)
Multiple Journals (Plus/Premium)
Day One Sync (Plus/Premium)
Map View (New to iOS)
Photo View (New to Mac)
Custom Reminders
Entry Management (select, move, tag, and delete multiple entries at a time)
Timezone Support
IFTTT support (Plus/Premium)
Favorite Locations
Book Printing (in New to iOS)
When was it released?
Day One was first launched for iOS and Mac on Thursday, February 4, 2016. For more information about subsequent updates, see our Mac and iOS release notes. It was a separate app from our version 1 app, now designated “Day One Classic.”
Why is one of my entries marked Suspicious Content?
Your journal entries are 100% private. We don’t scan or moderate entry content in any way, and your journal entries are never accessed or reviewed by Day One. If you’re seeing a ‘suspicious content’ warning on your entries in the Day One web app, check whether you have any malware scanning software or browser extensions installed that could be scanning your entries as you type in the web browser.
What does it cost and where can I purchase it?
Day One is a free app to download on iOS and Mac as standalone apps with Basic features. Premium features are available for an in-app subscription. It is $49.99 USD/year.
When was Day One Premium released?
Day One Premium launched on June 28, 2017. For more information, please see this guide: Day One Pricing
Does Day One offer a Premium monthly subscription?
Monthly plans are not currently available. Day One Premium can only be purchased as a recurring annual in-app subscription.
Are you giving a discount to users that purchased Day One before subscription?
We offered a discount to Plus (legacy) users from June 28, 2017 to June 17, 2019. The discount is not currently available. Because “Plus” user status based on your purchase history, it’s possible you could see this status on an iOS device but not your Mac (or vice versa).
Why are you charging for this update?
Day One is the result of over two years of design and development. Paying for Day One means that we’ll be able to continue to maintain and develop the Day One apps.
How can I log into my account on another device if I’m using my Apple ID email and can’t reset my password?
This is a common situation when using Sign in with Apple with the “Hide My Email” feature. Since you’re using a private relay email address (something like random-characters@privaterelay.appleid.com), it can be challenging to sign in on other devices.
Please note that the following instructions can only be done on a web browser. Here’s what you can do:
- Go to https://dayone.me/settings in a web browser
- Sign in with your Apple ID
- Add an email address and password there
This will allow you to sign in with the same account across all your devices while maintaining your journal data.
Do I need to create a Day One account in order to sync?
Yes. If you want to sync your data to other devices, you’ll need to create an account which will enable Day One Sync. Learn More: Day One Sync and Day One Sync FAQ.
Why can’t I use Dropbox and iCloud for syncing?
A requirement for Day One’s new features was that we create our own syncing service—Day One Sync. Encryption and other features are dependent upon Day One’s server infrastructure.
Beyond providing these benefits, Dropbox and iCloud were never 100% successful for all of our users. We had numerous cases of data loss and duplication. This was not acceptable to us, so we’ve built Day One Sync from the ground up to be tailored to Day One journal data.
It’s taken considerable effort and investment, but we believe creating Day One Sync is the right thing to do for the stability and growth of the Day One platform.
Does Day One back up to iCloud?
Yes. See this article to learn how: What’s the difference between backup and sync?
How do I import my Day One Classic (v1) journal data into Day One?
Day One makes it simple to import your Day One Classic data. For more information, see Importing Day One Classic Data on our support website.
Is the Publish service no longer supported?
Publish, a service for posting selected entries to a webpage, is not available in Day One.
Why is the Day One app not updating in the App Store?
If the Day One app is refusing to update, or you are simply unable to download the app on your iPhone or iPad, please refer to the following Apple support document:
If the problem persists after following the Apple support guide, please contact Apple Support: https://getsupport.apple.com/topics.
How can I print journals from an Android device, Web app, or Desktop app?
Currently, the Book Printing feature is only available on iOS devices. Books cannot be printed on the Android app, the Mac/Windows desktop apps, or the Web app.
I found a security issue or vulnerability in the Day One website. Where should I report it?
We value the contributions of the cyber security research community and follow a responsible disclosure process.
- All security issues must be reported via our official HackerOne bug bounty program: https://hackerone.com/automattic
- This includes: XSS, SQL injection, CSRF, authentication bypasses, email security issues (SPF/DKIM/DMARC), data exposure, privilege escalation, and any other security concerns
- For non-security bugs related to our website, please contact our regular support team
- We do not confirm, discuss, or provide technical feedback about vulnerabilities via email, chat, or social media.
Thank you for helping keep Day One secure!
Can I download and install Day One app in my macOS 12 Monterey?
As of December 9, 2024, Day One no longer supports macOS 12 (Monterey) and macOS 13 (Ventura). If you had the app installed before that date, you can continue using it, but future updates will no longer be available. If you didn’t have the app installed prior to the end of support and are using macOS 12 or 13, you won’t be able to download or install it. However, you can still access and use the Day One Web app.
What’s next from the Day One team?
Lots… and it makes us very happy. See our Popular Feature Request page.
Do you offer a student discount?
Yes. We currently offer students 25% off the first 4 years of a Premium subscription. To verify your student status, please either send us a photo of your current student ID, or send us an email at support@dayoneapp.com from your university email address.
