Day One FAQ

What’s new in starting in Day One?

Loads of things are improved from Day One Classic, but here are some of the biggest features:

• Multiple Photos per entry (Plus/Silver)

• Multiple Journals (Plus/Silver)

• Day One Sync (Plus/Silver)

• Map View (New to iOS)

• Photo View (New to Mac)

• Custom Reminders

• Entry Management (select, move, tag, and delete multiple entries at a time)

• Timezone Support

• Today View

• Apple ID Login for Day One Sync

• IFTTT support (Plus/Silver)

• Favorite Locations

• Book Printing (in New to iOS)

When was it released?

Day One was first launched for iOS and Mac on Thursday, February 4, 2016. For more information about subsequent updates, see our Mac and iOS release notes. It was a separate app from our version 1 app, now designated “Day One Classic.”

Why is one of my entries marked Suspicious Content?

Your journal entries are 100% private. We don’t scan or moderate entry content in any way, and your journal entries are never accessed or reviewed by Day One. If you’re seeing a ‘suspicious content’ warning on your entries in the Day One web app, check whether you have any malware scanning software or browser extensions installed that could be scanning your entries as you type in the web browser.

If you are seeing entries from someone else in your journal (rather than a “Suspicious Content” label), see Seeing Unrecognized Entries in Your Journal.

What does it cost and where can I purchase it?

Day One is a free app to download on iOS and Mac as standalone apps with Basic features. Silver features are available for an in-app subscription. It is $49.99 USD/year.

When was Day One Silver released?

Day One Silver launched on June 28, 2017. For more information, please see this guide: Day One Pricing

Does Day One offer a Silver monthly subscription?

Monthly plans are not currently available. Day One Silver can only be purchased as a recurring annual in-app subscription.

Are you giving a discount to users that purchased Day One before subscription?

We offered a discount to Plus (legacy) users from June 28, 2017 to June 17, 2019. The discount is not currently available. Because “Plus” user status based on your purchase history, it’s possible you could see this status on an iOS device but not your Mac (or vice versa).

Why are you charging for this update?

Day One is the result of over two years of design and development. Paying for Day One means that we’ll be able to continue to maintain and develop the Day One apps.

How can I log into my account on another device if I’m using my Apple ID email and can’t reset my password?

This is a common situation when using Sign in with Apple with the “Hide My Email” feature. Since you’re using a private relay email address (something like random-characters@privaterelay.appleid.com), it can be challenging to sign in on other devices.

Please note that the following instructions can only be done on a web browser. Here’s what you can do:

1. Go to https://dayone.me/settings in a web browser
2. Sign in with your Apple ID
3. Add an email address and password there

This will allow you to sign in with the same account across all your devices while maintaining your journal data.

Do I need to create a Day One account in order to sync?

Yes. If you want to sync your data to other devices, you’ll need to create an account which will enable Day One Sync. Learn More: Day One Sync and Day One Sync FAQ.

Why can’t I use Dropbox and iCloud for syncing?

A requirement for Day One’s new features was that we create our own syncing service—Day One Sync. Encryption and other features are dependent upon Day One’s server infrastructure.

Beyond providing these benefits, Dropbox and iCloud were never 100% successful for all of our users. We had numerous cases of data loss and duplication. This was not acceptable to us, so we’ve built Day One Sync from the ground up to be tailored to Day One journal data.

It’s taken considerable effort and investment, but we believe creating Day One Sync is the right thing to do for the stability and growth of the Day One platform.

Does Day One back up to iCloud?

Yes. See this article to learn how: What’s the difference between backup and sync?

How do I import my Day One Classic (v1) journal data into Day One?

Day One makes it simple to import your Day One Classic data. For more information, see Importing Day One Classic Data on our support website.

Is the Publish service no longer supported? (Can I publish or share an entry to the web as a public link?)

No. Day One does not currently have a feature for publishing an individual entry to a public webpage or generating a public/shareable link to an entry. The legacy Publish service (which previously let you post selected entries to a public webpage) was discontinued and is no longer part of Day One on any platform (iOS, Android, Mac, Windows, or the web).

If you want to share an entry with another person, your options are:

• Shared Journals – invite specific people (who each need a free Day One account) to view, comment on, or add to a journal. This is the only way to share entries through Day One itself, and it is not public – entries are only visible to invited members. See the Shared Journals guide for details.
• Export the entry as PDF, JSON, or another supported format and share the file directly. See Exporting entries.

Why is the Day One app not updating in the App Store?

If the Day One app is refusing to update, or you are simply unable to download the app on your iPhone or iPad, please refer to the following Apple support document:

• https://support.apple.com/en-us/102632

If the problem persists after following the Apple support guide, please contact Apple Support: https://getsupport.apple.com/topics.

How can I print journals from an Android device, Web app, or Desktop app?

Currently, the Book Printing feature is only available on iOS devices. Books cannot be printed on the Android app, the Mac/Windows desktop apps, or the Web app.

I found a security issue or vulnerability in the Day One website. Where should I report it?

We value the contributions of the cyber security research community and follow a responsible disclosure process.

• All security issues must be reported via our official HackerOne bug bounty program: https://hackerone.com/automattic
  • This includes: XSS, SQL injection, CSRF, authentication bypasses, email security issues (SPF/DKIM/DMARC), data exposure, privilege escalation, and any other security concerns
• For non-security bugs related to our website, please contact our regular support team
• We do not confirm, discuss, or provide technical feedback about vulnerabilities via email, chat, or social media.

Thank you for helping keep Day One secure!

Can I download and install Day One app in my macOS 12 Monterey?

As of December 9, 2024, Day One no longer supports macOS 12 (Monterey) and macOS 13 (Ventura). If you had the app installed before that date, you can continue using it, but future updates will no longer be available. If you didn’t have the app installed prior to the end of support and are using macOS 12 or 13, you won’t be able to download or install it. However, you can still access and use the Day One Web app.

What’s next from the Day One team?

Lots… and it makes us very happy. See our Popular Feature Request page.

Do you offer a student discount?

Yes. We currently offer students 25% off the first 4 years of a Silver subscription. To verify your student status, please either send us a photo of your current student ID, or send us an email at support@dayoneapp.com from your university email address.

Do you offer a disability discount?

Yes. We offer a 40% recurring discount on paid subscriptions for customers living with a documented disability that significantly affects their everyday activities. To get started, please send us official documentation of your disability status from a medical professional or relevant authority via https://dayone.me/support, and we’ll advise on next steps.

How do I unsubscribe from Day One newsletters or marketing emails?

Unsubscribe link in the email

Every Day One newsletter and marketing email includes an “Unsubscribe” link in the footer. Click it to remove yourself from that mailing list.

On the web (dayone.me)

1. Go to https://dayone.me/settings in a web browser and sign in to your Day One account.
2. Scroll down to the Email Subscriptions section.
3. Click Manage Email Subscriptions.
4. In the pop-up, use the toggle(s) to enable or disable each newsletter.

On iOS — Day One Newsletter

1. Tap your profile picture to open Settings.
2. Tap your name (above Account Status).
3. Scroll down and toggle off Email Newsletter.

On iOS — Day One Labs email notifications

1. Tap your profile picture to open Settings.
2. Tap Labs.
3. Toggle off Email Newsletter.

If you’ve tried the steps above but are still receiving marketing emails, contact our support team with as much detail as possible — such as a sample of the email you received and which toggles you’ve enabled or disabled — and we’ll look into it.