Day One Windows App Troubleshooting

This guide provides an overview of steps you can take for troubleshooting Day One on Windows. The Day One Windows App is based on the Web App. As a result, the troubleshooting steps for both are similar.

Importance of Backups

In the realm of digital journaling, where personal memories and reflections are captured, the significance of regular backups cannot be overstated.

While it’s important to always have regular backups, it’s even more crucial during technical difficulties. Especially while encountering any sort of syncing errors. Please navigate to these help guides to back up your data.

iOS / Mac – https://dayoneapp.com/guides/day-one-sync/backup-and-sync-options-on-ios-and-macos/
Android – https://dayoneapp.com/guides/day-one-for-android/backups-in-day-one-android/

With the latest release for Day One on the web, we’re introducing new export tools. Please note that the Web and Windows app only supports exporting your entire journal, not single entries. To export, navigate to Journal Settings → Export Journal to create a Day One JSON export of your complete journal.

All of our troubleshooting points will include a warning if there is a potential risk of data loss due to unsynchronized data. Please make a copy of all entries that have not synced when you are having trouble in the Web App or Windows App.

System Requirements

Day One Windows App requires Windows 10 version 14316.0 or higher.

Day One Windows App Version

It is possible to check the app version at File -> Settings -> Advanced.

Common Issues and Solutions

Visit the Day One Web Troubleshooting guide for common issues.

Subscription and Billing

More information on subscribing to Day One Premium can be found here.

View, change, or cancel your Premium subscription

To view your subscription go to Settings -> Account -> Subscription. The recurring subscriptions are managed by Apple, Google, or the Day One web application, depending on where it was initiated. Each store has it’s own corresponding refund policies and management locations.

For more information to your Premium subscription management, view this help guide.

Locating Developer Console

More information about locating the developer console can be found here.