Day One Premium FAQ

What’s included in Day One Premium?

All Basic (Free) plan features, plus unlimited photo storage, up to 30 photos per entry, 25% off book orders, syncing between all devices, including the Mac app (a $49.99 value), and more. Day One Premium users will also have exclusive access to new features as they become available including: writing prompts, video entries, and more. See our Day One Premium Pricing and Features Guide.

What can I do with Day One?

Using Day One provides ongoing, daily benefits, including (but not limited to): memory-augmentation, gratitude, goal-setting, life-logging, deeply personal self-reflection, and countless warm-fuzzies.

Where can I purchase Day One Premium and how much does it cost?

The Day One Premium subscription costs $49.99/year (USD), available via in-app purchase. See here.

Can I skip the free trial and pay immediately?

If you’re eligible for a free trial, there isn’t a way to skip it when subscribing directly, but what you can do instead if you don’t want a free trial, is to purchase a Gift Subscription for yourself and then redeem it at https://dayone.app/redeem

To redeem any promo code or coupon you have been given, including a Gift Subscription, go to https://dayone.app/settings and sign in with your Day One account. There will be an option to subscribe to Premium. On the payment screen, click/tap to Add Promotion and use the code you have.

Why are you changing to a subscription?

In short, Day One Premium provides the steady, reliable income needed to maintain and grow the Day One platform. It pays for customer support, QA, maintenance, bug-fixes, and development of new features. Recurring revenue from this subscription ensures the Day One Team will continue to provide the level of quality and reliability you’ve come to expect from us.

I’ve subscribed to Premium. How do I request a feature?

Thanks for supporting us! We love feature requests and have a great track record of developing and releasing what people ask for. Send your feature requests to our support team!

How do I know you can keep my data safe? What kind of security features does Day One Premium offer?

Day One Premium offers users end-to-end encryption. For more information about how we keep your data secure, check out our Encryption FAQ.

I already paid for Day One previously and I don’t want to pay for a subscription. Am I going to lose features?

No, you will not lose features. All features remain available for purchasers of the app. Day One Classic users are also unaffected, though this version is no longer being updated. All Day One users will continue to receive maintenance and non-Premium updates, as needed. If you subscribe and later cancel, you will retain the account status you had before subscribing.

What happens to my data if I cancel my subscription?

Your data is unaffected by canceling your subscription. You can view, edit, and create entries, and otherwise use all the features of the version of the app you originally downloaded (if you were Basic you’ll have that again; if you were Plus you’ll have that again).

What is a Basic account?

If you downloaded Day One after June 28th, 2017, you have a Basic account. Basic accounts are limited to account access on one device, one photo per entry, Secure Cloud Backup on one device, and no access to other Premium features.

I want to keep my free Basic account, but I can’t get past the subscription upgrade prompt. How can I dismiss it?

If you’re seeing a subscription upgrade prompt when signing into your account, it’s probably because you have previously signed into the account on a different device. You can tap the option to “transfer your journal to this device” to move your journals to the new device. If you don’t see that option it may be because you recently transferred your journals to a new device. This can only be done once every 30 days. If you need help transferring your journals to a new device, please contact support for assistance.

My device says “Account Status: Plus”. What does that mean?

It means you purchased Day One (version 2.0 or later) before June 28, 2017, and so you get access to all the features you already paid for. These include ten photos per entry, unlimited journals, Day One Cloud services (sync, IFTTT, and end-to-end encryption), and so forth. Because this is based on your purchase history, it’s possible you could see this status on an iOS device but not your Mac (or vice versa).

I am supposed to be Plus, why did I lose my features?

Please use Day One > Settings > Advanced > Restore Purchases to restore functionality. If that does not work, here are some other steps for restoring Plus.

Plus status is device specific, meaning, it only applies to the platform you purchased Day One on (Mac, iOS, or both).

I see I am being charged for Day One on macOS and iOS. What’s going on?

In rare cases it is possible to purchase Day One on both macOS and iOS platforms. To correct that issue please follow our guide for Duplicate Premium Subscription Troubleshooting

I’m being asked to pay for Premium on a new device, even though I already have a subscription. What should I do?

If you had Day One Premium on an old device and are being asked to pay for a subscription on a new device, please ensure you are signed in to the correct Day One account.

Then, please try these troubleshooting steps on the device/platform where you originally subscribed: https://dayoneapp.com/guides/troubleshooting/premium-subscription-troubleshooting/

Day One Premium subscriptions cannot be shared in Family Sharing. If you’d like to share the Day One journal experience with your family without an additional premium subscription, we recommend creating shared journals.