View, change, or cancel your Premium subscription or trial

You only need one Day One Premium subscription for all your personal devices, and you can subscribe from one of the following platforms:

Apple App Store using iOS and Mac devices
Google Play Store using Android devices
Directly from the Day One website/web app at https://dayone.me/settings

This article shows you how to manage your subscription, including how to cancel it and receive a refund.

Cancellations

Cancelling a Free Trial

If you signed up for a free trial of Day One Premium and don’t wish to be charged for a subscription, please make sure to cancel the trial at least 24 hours before the trial period ends.

Cancelling a Subscription

If you cancel a subscription, you can continue enjoying Day One Premium features until the end of the billing period you have already paid for.

For example, if you paid for an annual subscription on May 2023 and cancelled the subscription on June 2023:

You will still have access to Day One Premium until May 2024
The subscription will not automatically renew on May 2024

For more information, please refer to our guide: What happens if my Premium subscription expires or is canceled?

Automatic Renewals

Most subscriptions automatically renew unless you cancel them. If you had a trial month, then your subscription will renew after 13 months from the time you signed up for your trial.

Refunds

The steps to request a refund will depend on where you purchased your subscription. If you’re not sure where you purchased Day One Premium please message us in the app from Settings> Support with your User ID so we can assist you further.

How to request a refund

Apple App Store purchases: Go to http://reportaproblem.apple.com/ to initiate that process. You may also need to call 1-800-MY-APPLE. Refunds are subject to Apple’s terms and conditions.

Google Play purchases: Go to https://support.google.com/googleplay/workflow/9813244?hl=en to start that refund process.

If you purchased a subscription directly through us, please message us in the app from Settings> Support with your receipt number and User ID so we can assist you with that refund.

Managing Your Day One Premium Subscription

You can manage your Day One Premium Subscription on the platform you bought (e.g., App Store, Google Play Store, Day One Web/Stripe).

Your subscription will be subject to the terms of service and refund policies of the platform you bought Day One Premium from.

Apple App Store

You can use either an iOS or Mac device to purchase Day One Premium through the Apple App Store. Your subscription can subsequently be viewed, changed, or cancelled only through the Apple App Store.

Apple does not provide partial refunds, and you can refer to their policies on cancellations and refunds in the following guides they provide:

Managing App Store Subscription from the iOS Day One App

To manage your subscriptions from the iOS app, you can follow these steps:

Tap your profile picture on the top right corner to open Settings.
Tap Manage Subscription under the Account Status.

The following screen you encounter will vary based on your subscription type.

Managing App Store Subscriptions from the iCloud account on an iOS device

To view your Day One Premium subscription using an iPad or iPhone, follow these steps:

Open the App Store app on your iOS device
Tap your profile picture at the top right
Tap Subscriptions
Locate Day One

If you canceled your subscription so that it does not automatically renew, you’ll know that cancellation was successful if you see an expiration date on your subscription.

If you see a renewal date on your subscription, your subscription will automatically renew unless it is canceled 24 hours prior to renewal. If the subscription is active, you will see an option to cancel it. If it is pending expiration, tapping Renew will allow you to restart it.

Cancelling Free Trial of Day One Premium subscription initiated on App Store

Renewing a cancelled Day One Premium account

The above example shows a user who paid 55.99 AUD for a yearly Premium subscription and then cancelled. In this case, the renewal of the subscription cancelled, and the subscription remains active until the end of the subscription period, Dec 24th.

NOTE: If a Premium user does not have a Day One account (using the app without creating an account), they will still see the above subscription management option. Apple displays their subscription information even without a Day One account.

Managing App Store Day One subscription on macOS Desktop App

To view you Day One Premium subscription on your Mac, follow these steps:

Open your Day One app on the Mac
Click “Day One” on the Mac’s menu bar
Click “Settings”
Click “Sync”
Click “Manage Subscription,” which will launch the App Store app
On the App Store app, you should now see your Apple App Store subscriptions

You might notice different prices for Day One Premium because we sometimes have sales. However, all the features of Day One Premium are the same regardless of the price.

Managing Subscriptions purchased from Google Play Store

Managing the subscription within Google Play Store

To view your Day One Premium subscription on your Android device, follow these steps:

Open the Play Store app on your Android device
Tap your profile photo on the upper-right corner of the screen
Tap “Payments & subscriptions”
Tap “Subscriptions”
Tap “Day One”
From the “Manage subscription” screen that appears, you can now view or cancel your Day One Premium subscription/trial.

You can also manage your Day One Premium subscription on a browser by following Google’s prompts in this guide: Cancel, pause, or change a subscription on Google Play.

If it has been less than 48 hours since you purchased Day One Premium through the Google Play Store, you can request a refund from Google according to the policies they share here: Learn about refunds on Google Play.

Managing the subscription within the Day One App

If you bought Premium through the Google Play Store, tapping Manage Subscription presents a screen showing your subscription information. You will see your renewal date and the price paid.

To cancel your subscription, tap on Cancel Subscription. A confirmation dialog will appear before the cancellation is processed. If it is still pending expiration, you can Resubscribe by tapping Restart Subscription.

Day One Website (Stripe)

If the subscription or trial was initiated through the Day One website, you can manage your subscription according to the following steps:

Visit https://dayone.me/settings on a browser.
Sign in to your Day One account
Go to Settings
Go to Manage under the subscription heading. This will open a new window for Stripe, our payment partner. You can manage or cancel your subscription/trial from here.

Your Day One Premium subscription will renew automatically each year until canceled via your account at https://dayone.me/settings. If you had a trial month, then your subscription will renew after 13 months from the time you signed up for your trial. Then it will renew annually after 12 months moving forward.

Subscriptions purchased via https://dayone.me/settings are refundable within 14 days of purchase or renewal. Please contact support for assistance within 14 days of being charged for Premium.

iOS device

If you bought Premium via the Day One Website, Settings > Manage Subscription presents a screen showing your subscription information:

You will see your renewal date and price paid if you are an active subscriber. To cancel your subscription, tap on Cancel Subscription. A confirmation dialog will appear before the cancellation is processed.

Managing Subscriptions on Web App and Windows App

You can manage your subscription within the Web App (https://dayone.me) or Windows App according to the following steps:

Sign in to your Day One account
Go to Settings
Go to Manage under the subscription heading.

The following screen you encounter will vary based on your subscription type. For example, if you purchase the Day One Premium subscription from the Day One website directly, this will open a new window for Stripe, our payment partner. You can manage or cancel your subscription/trial from here.

FAQ

Can I transfer my subscription with Apple to another Apple ID?

Apple doesn’t support transferring subscriptions among Apple IDs. To change the Apple ID associated with the subscription, the only way is to cancel the subscription on the current Apple ID and resubscribe it again with the new Apple ID before the end of the subscription period.

To ensure minimal disruption to your Day One Premium subscription and make sure you can access your data on Day One when you change to the new Apple ID, please follow these steps closely:

If you sign in to your Day One account with your current Apple ID, please add an email address (preferably your new Apple ID email address) and a password to your account. If you sign in with an email address and password, please verify the email address is correct.
Cancel the Day One Premium subscription associated with your current Apple ID. The Day One Premium subscription will be active through the expiry date.
Capture a screenshot showing the expiry date of the Day One Premium subscription under your current Apple ID.
Contact us and send us the screenshot you’ve captured in the previous step. We will add the remaining subscription period to your account and advise you of the next steps.

Can I transfer my subscription between Apple and Android?

The Apple App store and Google Play store don’t support transferring subscriptions in this way. The only way to change from one to the other would be to cancel the current subscription, let it expire, and then resubscribe again where preferred.

You can also subscribe through our web app as well to avoid having to switch between Google Play and Apple App Store when you switch devices.

I’m changing my Apple/App Store region. How can I move my Day One subscription to the new region?

Apple doesn’t support transferring subscriptions among Apple IDs and App Store regions. If you move to another country and need to change the region of your Apple ID, you’ll want to cancel the subscription under the current region and resubscribe to Day One Premium again in the new App Store region before the end of the subscription period.

After you’ve canceled the subscription, please capture a screenshot showing the expiry date of the Day One Premium subscription and contact us with the screenshot. We will manually adjust your account to ensure Premium is active throughout the period. Then, you can resubscribe to Day One Premium again on the new App Store region on or before the end of the subscription period.

We also highly recommend that you add an email address and password to your Day One account if you normally sign in with your Apple ID in case you have trouble accessing your Apple ID after switching regions.

How can I change my credit card information?

While logged in to your account on https://dayone.me/, click on “Settings.” Under “Account,” you should then have options to manage your subscription, including changing your credit card information if your subscription was made through our web app/Stripe.

If your subscription was made either through the Apple App Store or the Google Play Store, you will need to change your credit card information from their end.

I signed up for a free month’s trial on an annual plan. When will I be billed next?

When you sign up for Day One using one of the free month trials we offer you will be billed at the end of your trial month. Your plan will renew 1 year after that date. This is 12 months from when you are charged, but 13 months from when you sign up. After that, your plan will renew as usual every 12 months. If you have already signed up for Day One Premium previously, then sign up no free month will be given a 2nd time and you will be charged immediately.