Troubleshooting
These guides are designed to provide you with the information you need to diagnose and fix common problems that you may encounter while using Day One.
Troubleshooting App Crashes
A “crash” is when the app unexpectedly quits, freezes, or becomes unresponsive during use. The steps below can help resolve the most common causes and guide you on what information to provide our support team if the issue persists. App Appears Greyed Out or Dimmed (iPhone/iPad) If Day One appears dimmed, greyed out, or won’t […]
Uninstalling Day One for Android
How to uninstall Day One from Android devices
Finding a Lost Encryption Key
If the app is only showing “Enter Key” with no option to generate one This prompt means Day One has detected encrypted data on your account but the encryption key isn’t stored on this device. It does not mean your key is missing — it is most likely on another device or in a backup. […]
Missing Media
Sometimes, you may notice that media attachments you have included in an entry—such as images, video, and audio—are no longer available. For instance, your video might appear as a screenshot with no way to play it, or your images might appear blurry or low-resolution. This guide explains the typical cause of this issue and suggests […]
Account Recovery
If you’re having trouble accessing your Day One account, please try these steps: Try resetting your password at https://dayone.me/recover Check your email inbox, including spam folders, for the password reset email Before clicking the reset link in the email, make sure you are signed out of dayone.me. If you are already signed in when you […]
Locating the Developer Console in Your Web Browser
Google Chrome To open the developer console in Google Chrome, open the Chrome Settings Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You also may do a keyboard shortcut for opening it up as well. Press Ctrl + Shift + J (Windows/Linux) or ⌘ + Opt + J (Mac) to […]
Solving Sync Troubles
How to troubleshoot Day One sync issues
Entry Version History
Starting in version 7.8 for iOS, 7.9 for macOS, and 2024.19 for Android, Day One supports entry version history options to restore earlier revisions. Important: Entry Version History shows previous revisions of the specific entry you have open. It does not display other entries in your journal, and it cannot be used to find or […]
Legacy Journal import to Day One
Our friends at the Legacy Journal app recently reached out to let us know they’ll be sunsetting their app. In order to ensure their users’ memories are stored safely, we’re working with the Legacy team to put a data exporter in place to make migrating data from Legacy to Day One as simple as possible. […]
Recover Deleted Entries from Trash
Day One supports a Trash for deleted entries on iOS, Mac, and Android. Trash is not yet available on the Web or Windows apps. The Trash is located below the list of journals in the Journal Drawer/Sidebar, and it will only display if there is one or more deleted entries. Note that this feature doesn’t […]
Getting a New Encryption Key
If you have lost your encryption key you will need to create a new account to get a new key. Only one key can be generated per account. Day One does not save a copy of your key, so if you do not keep a copy, there is no way to recover it. (While we […]
Map data issues with Apple Maps and Foursquare
If there are errors or inaccuracies with maps in Day One use these to send feedback to Apple and Foursquare
Known Issues
Known issues in Day One apps on iOS, macOS, Android, Web, and Windows.
Screen captures for support issues
Instructions on capturing video or screen shots of issues in Day One
Getting crash logs from Day One for macOS
How to obtain crash logs for Day One from your Mac
Getting iOS crash logs for Day One
How to obtain iOS crash logs for Day One
Location not included when using the macOS share extension
How to include location metadata when using the share extension to Day One.
Day One diagnostics
How to send diagnostics to Day One support
Duplicate entries appearing in Day One
Resolving duplicate entries in Day One
Using URLs with Parenthesis in Markdown Links
Some URLs contain parenthesis which can cause problems with Markdown links.
"Entry is too large" error
"Entry is too large error" in Day One
What does “Rebuild Index” do? (iOS and macOS)
Rebuilding the index on Day One for iOS
Sign In/Sign Out with Day One Sync
How to sign in/sign out with Day One Sync.
Resetting the app-locking passcode for Day One
How to reset the password for Day One on macOS, iOS, or Android
Restoring Plus (Legacy) Features
Here are the steps to restore the Plus account status.
Using iOS Console
Day One on iOS
Data Loss and Recovery Options
Here are options to resolve issues of data loss in Day One
Duplicate Subscription Troubleshooting
How to restore Day One Premium
Merging Day One Accounts
How to merge a standard Day One account and an account with Apple ID
Uninstalling and Reinstalling Day One for macOS
How to uninstall and reinstall Day One on macOS
How to delete a Day One Sync account
These are the steps to delete a Day One account.
Locating an Entry ID
How to locate an Entry ID in Day One
Automatic Text-only backups to iCloud for Day One iOS
How to enable automatic, text-only backups to iCloud for Day One iOS
Locating a Journal ID
How to locate a Journal ID for support purposes.
Uninstalling Day One for iOS
How to uninstall Day One from iOS devices
